PRIVACY POLICY
The aim of our Privacy Policy is to explain how we collect, use and disclose your personal information. Our Privacy Policy also explains how you can seek access to any personal information we have collected about you; how you can have that personal information corrected if need be; and how you can lodge a complaint if you feel that we have not handled your personal information appropriately.
The terms “we”, “our” and “us” refers to the UKO Group which comprises UKO Group Services Pty Ltd and its related bodies corporate. The term “personal information” means information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. The term “our website” refers to our official website at uko.com.au.
1. Three Basic Principles We Abide By
Our Privacy Policy is based on the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Your privacy is of paramount importance to us. We have three fundamental principles which are core to the way in which we run our business. We do not:
The information that we collect may depend on the type of relationship and dealings we have with you. Accordingly, we may collect, use, store and transfer different kinds of personal information about you including:
We do not collect personal information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, genetic and biometric data, criminal convictions and/or offences.
We have the ability to collect personal information about you from many sources. Sometimes that information is non-personally identifying information and at other times that information is personally identifying information.
Some examples of the collection channels that we use to collect personal information about you include when you:
We also collect personal information from about you from:.
As far as practicable, we combine all the personal information we collect about you with any existing personal information we might already hold about you.
4. Potentially Personally-Identifying and Personally-Identifying Information
We disclose potentially personally-identifying and personally-identifying information only to those of our employees, contractors, service providers and affiliated organisations that:
Some of our employees, contractors and affiliated organisations may be located outside of your home country. By using our website, submitting a rental application, entering into a lease agreement in respect of a property that we manage, or otherwise using our services, you provide your irrevocable consent to the transfer of potentially personally-identifying and personally-identifying information to our employees, contractors, service providers and affiliated organisations.
If you are a registered user of our website (or opted to join our Membership Program) and have furnished us with your email address, we may occasionally send you an email to inform you about new features, solicit your feedback, or just keep you updated on us and our services and products. If you do not wish to hear from us in this manner, you can unsubscribe from our marketing and promotional mailing list. At the end of any marketing or promotional email from us, there will be an option to “Unsubscribe” from our mailing list.
5. Non-Personally Identifying Information
Not all of the personal information we collect about you is considered potentially personally-identifying or personally-identifying information. The use of our website demonstrates the ways in which we collect non-personally-identifying information.
Google Analytics and cookies operate in such a way to gather non-personally-identifying information about you as a means of tracking your interactions with our website and, as far as possible, personalising our website experience for your preferences.
Google Analytics is a platform that collects data obtained from our website to enable us to create in-depth reports that provide us with insights into our business and the ways in which you (and other visitors) are interacting with our website. Some of the information that Google Analytics tracks about you is device and browser information (e.g. type of device, operating systems and web browser), traffic source (e.g. search engines, websites and social networks that are referring traffic to our website), the date and time of your request including the duration of your request, the geographical location of the request and your language preference.
In accepting a cookie, text files from your internet browser are stored on your device. There are different types of cookies however, generally cookies improve your web browsing by monitoring and remembering your online activity and behaviour and, over time, creating a more personalised browsing experience for you. Many internet sites use cookies and cookies often contain what is known as a cookie ID which is a unique identifier of that cookie. A cookie ID allows us to differentiate your internet browser and recognise your internet browser as a previous user of our website. In having the ability to recognise your internet browser, we can tailor a more user-friendly web browsing experience for you (such as tailoring offers that may be of particular interest to you).
It is important that you are aware that any advertisement that might appear on your web browser when visiting our website may be delivered by our advertising partners but might also appear due to your previous web browsing and third-party cookies.
You can opt out of Google Analytics by downloading an add-on from Google or by visiting the Google Display Network Ads Preference Manager. You can manage, allow and delete cookies by accessing the settings of your web browser. You may also have the option to “Reject” cookies if a pop-up appears on your screen when using our website.
6. How We Store and Secure Your Personal Information
We take all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
For tax and insurance purposes, we may need to keep your personal information for a period of seven years after you submit an enquiry or your lease agreement ends. After that date, any personally-identifying information about you will be anonymised (unless you have opted in to receive ongoing communications from us).
7. Who We Might Share Your Personal Information With
We disclose potentially personally-identifying or personally-identifying information to our employees, contractors, service providers and affiliated organisations. We also disclose potentially personally-identifying or personally-identifying information when required to do so by law; or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, a third-party or the public at large.
8. General
The amount and type of information we gather about you depends on the nature of our interaction with you however, it is our absolute priority that we only collect information about you insofar as it is necessary or appropriate to fulfil the purpose of your interaction with us. We collect all personal information lawfully, fairly and transparently.
You can refuse to provide potentially personally-identifying and personally-identifying information. If you choose to do so, you understand this could significantly impact on the services that we can provide to you and might result in your rental application not being successful.
9. Acceptance of our Privacy Policy
By submitting a rental application with us, entering into a lease agreement in respect of a property that we manage or otherwise using our services without providing us with a written objection, you agree to our using your personal information in accordance with our Privacy Policy and any applicable laws. If at any time you do not agree to our Privacy Policy, please advise us in writing at [email protected].
10. Changes to our Privacy Policy
To ensure our ongoing compliance with applicable laws, we periodically review our Privacy Policy and reserve the right acting reasonably to modify or remove portions of our Privacy Policy at any time. You should review our Privacy Policy every time you use our services so that you are up to date with any changes to our Privacy Policy.
11. How You Can Contact Us to Discuss any Privacy Related Concern or to Make a Complaint About Our Handling of Your Personal Information
We welcome any question, comment or remark regarding our Privacy Policy or our handling of your personal information.
If you have a concern or complaint regarding our handling of your personal information, please direct that concern or complaint to us in writing on the details provided below. You should also contact us if you wish to access, correct or delete the information held by us. We may require you to verify your identity and may ask you a series of questions to enable us to properly investigate your concern or complaint.
By Phone: 02 7257 9617 (Monday-Friday, 9.00am-5.00pm Australian Eastern Standard Time)
By Mail: Attention: Privacy Officer
Legal Department
UKO Group
Level 7, 822 George Street, Chippendale NSW 2008
By Email: [email protected] (please attention your email to the Legal Department)
Except in the case of an imminent threat to safety or concerns or complaints relating to minors, we will endeavour to respond to your concern or complaint within 30 days of receipt.
The Australian Government Office of the Australian Information Commissioner (hereinafter referred to as the OAIC) is the independent national regulator for privacy and freedom of information in Australia. If you have raised a complaint about our handling of your personal information with us and you believe we have not appropriately addressed your complaint within a reasonable period of time, you can escalate your complaint to the OAIC. Further information can be found at the OAIC.
